Receiving feedback from you is very valuable to us. Your feedback helps us to improve the way we do things at Newday Support Services. If you choose to remain anonymous, your feedback will still be sent to the appropriate area within Newday Support Services for the appropriate action to be taken. However, if you choose not to share your name with us, we won’t be able to reply to your feedback.
Our operations are continuously reviewed and your feedback is included in the improvements we make.
If you send us a complaint, the Managing Director will give you information about how we handle complaints, your rights when making a complaint and how long it might take for solve an issue together with you.
We will treat any information you give us as confidential. This means we won’t share it without your consent.
You could send us your feedback by completing this form or alternatively, you could print the feedback and complaints form and send it to us via post to 26 Darnley St Braybrook. Vic 3019 or you could drop it off at our office.
If you are not satisfied with our response to a complaint from you, you have the right to contact the NDIS Quality & Safeguards Commission directly on 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
The Commission’s website provides detailed information about how you can make a complaint. Our staff can also be of assistance to you if you wish. https://www.ndiscommission.gov.au/about/complaints